PHAN NHẬT THÀNH

I oversee and manage the Manufacturing Execution System (MES) as a 3rd-level support for nine factories in the VinFast complex. My primary responsibilities include resolving issues, identifying root causes, and developing solutions/workarounds. I actively collaborate in the development process to create new functions. Key duties: - Implemented and configured new production lines, integrating MES with PLC machines and Line-builder systems to streamline order status validation according to production plans. - Analyzed and processed new requirements and developed the MES following the Siemens framework with additional functionalities. Conducted thorough testing in the QA environment to ensure optimal outcomes and mitigate potential risks before deploying changes to Production systems. - Collaborated with business stakeholders to define processes for new models or implement MES integration for efficient order information exchange with Line builders and adherence to PLM plans and SAP orders. - Operated and maintained over 100 MES servers across production and QA environments. Monitored server performance in real-time during shift times, ensuring high availability and minimizing downtime. Swiftly resolved MES issues and prioritized bug fixes for upcoming deployments. - Prepared comprehensive release notes and delivered training on new functions to 1st and 2nd-level support members within the MES team, fostering seamless adoption and empowering support teams. - Generated informative reports from MES data, showcasing production results and providing valuable support to users encountering production-related challenges. Achievement: · Played a key role in successfully implementing multiple projects, including Advanced Planning, Magnet Integration Production Line, and the migration of MES environments, ensuring seamless transitions and operational excellence. · Improved reporting capabilities by developing a customized report builder, enabling enhanced issue detection and more efficient data tracking in orders, surpassing the previous UAF UI Screen. · Successfully implemented the Zabbix system for monitoring MES servers, ensuring proactive monitoring and maintenance to optimize system performance. · Complete the following Task force 999 cars exported to the US. Developed and deployed an in-house print system, resulting in significant cost savings compared to external print solutions, while maintaining quality and efficiency.

Responsible for managing IT requirements and providing support at the 1st-2nd level. Resolve issues in VinFast systems and oversee a diverse range of IT devices. Support and ensure prompt resolution for 3000 users across multiple locations in Vietnam and other countries. Key Duties: - Gathered IT requirements and provided guidance to users on connecting production line equipment to the VinFast network, ensuring adherence to procedures and compliance with security regulations. - troubleshooting and resolving a wide range of issues at the first level, encompassing IT devices, networks, and security systems. Examples include resolving IP phone call failures and incidents related to SAP-to-printer printing via print servers. - Managed and operated various service systems, including VinFast Active Directory, IT service management, IT asset management, PBX, DHCP, print servers, and MES servers, ensuring optimal performance and reliability. - Manage and operate service systems, including VinFast Active Directory, IT service management, IT asset management, PBX, DHCP, print servers, and MES servers. Achievement: · Successfully implemented automation for computer setup, 70% reducing implementation time and streamlining troubleshooting processes. · Implemented batch configuration for IP phones, effectively reducing operation and management time, and optimizing efficiency in phone system maintenance. · Processed and resolved over 200 user requests per month, achieving an impressive 97% closure rate without any SLA violations, demonstrating excellent service delivery. Maintained an exceptional user satisfaction rating of 4.7 out of 5.0, consistently tracking and resolving tickets promptly, ensuring high levels of customer satisfaction.

Responsible for IT operations and information security management. Diagnostic and troubleshooting issues from IT devices and IT systems. Manage and operate IT system including 300 PC, laptops, and hundreds of printers, or other devices in 3 locations via point-to-point routing and domain environment. Duties: - Control and monitor the daily operations of the data backup system using Veritas software. Responsible for managing and operating file servers, application servers, and other servers, ensuring reliable data backup and storage. - Manage and operate the Kaspersky security Endpoint system, applying policies to protect endpoint devices from internal and external attacks. - Oversee and operate IP phone, RTX, and CCTV systems across three locations, ensuring their smooth functioning and maintaining security and surveillance measures. - Expertly troubleshoot and promptly respond to issues related to IT devices and network systems, ensuring minimal disruption and efficient problem resolution. - Collaborate with a team to construct, implement, and operate network and electrical systems, contributing to the development of a robust and reliable infrastructure. - Provide management and supervision for the construction of new systems, ensuring adherence to schedules and specifications, and overseeing the successful implementation of projects. Achievement: · Finished built-up, and construct the network and other IT systems in IKO secondary factory such as PCs, Phones, CCTV, RTX... · Implement a Built-up Asset management system instead of old fashion Excel files. Apply to manage information in electrical, compressor, air conditioning systems, and so on. Developed Extinguisher daily health checks website used for more than a thousand checkpoints in 3 factories to reduce workforce management costs.

Responsible for IT network system. Manage PC, printers, CCVT... Worked in the design department as a designer. Design exhibition booth in 3D and 2D graphics. Duties: - Troubleshoots and diagnoses the problem with PC, printer, CCTV… - Operate file server in a workgroup environment. - Manage and operate the industrial print department. - Directly on-site at exhibition events quarterly. Achievement: · Successfully built up the industrial printing service department. · Develop VBA application to manage and process print files to reduce management and increase effect calculate total revenue monthly. · Built-up 3D template collection reduces project time. · Develop excel VBA to reduce workforce management costs.