NGUYEN BA DUY

- Good command in Chinese (listening, Speaking, writing, reading) - Good command in English (listening, Speaking, writing, reading) - Able to handle complaints and difficult situations. - Professional and friendly at all times with great energy and enthusiasm. - Able to contribute effectively to team projects.

Hanoi Pedagogical University, the Degree of Bachelor of English

* 2008-2010 Training and working in Foxconn company, China * 2010-2012 To be one staff in HR department, Vietnam * 2013-2015 Being one team leader in HR department, Foxconn technology group. * 2015-2016 Being one Customer service Supervisor at Maxford Coporation Training and working at Foxconn (From 2008-2010) 1. Learning about the production process and Foxconn’s culture 2. Develop the plans; implement the internal audits/pre-audit periodically in the production process, , to point out risk errors and ensure product quality to customer’s hand (check manufacturing documents, SOP or ECN/ECR documents to ensure product follow into customer’s requirement). Handle the 5S, develop, maintain, and assess the 5S systems of the Company, ensure all equipments on production line are got standards. Ensure adherence to corrective and preventive actions process for Non-Conformances. 3. Co-work with production lines to provide improvement projects to ensure they continuously meet the FPY, production capacity or participate in manufacturing 6 Sigma program initiatives. And cooperate with IQC team and warehouse to control incoming material quality and require the improvement for abnormal issues HR team leader at Foxconn (From 2011-2015) 1. Take responsible for implementation of recruitment and selection policies, processes and programmers, in line with the Recruitment Strategy and guidelines. 2. Implement activities to build manpower source for recruitment and employer branding. 3. Responsible to implement the organization health survey and activities to improve the working environment. 4. Develops and maintains the HR management system, including company policy & regulations, employee handbook, salary grade, compensation & benefit system and performance evaluation, training and promotion system. 5. Ensures HR policies and systems are in compliance with local laws and regulations 6. Provides compensation and benefits administration and provides employee safety, welfare, wellness and health activities 7. Supports employee development and coordinates orientation and training programs 8. Make plan to audit factory from SA 8000, BSI customers or from customer’s client 9. Hold monthly meeting with employee and manager Customer service Supervisor at Maxford (From 2015-2016) 1. Understand more ISO standards such as ISO 9001:2008, ISO 14001:2004, and based on the IPC- 600 standard and IPC-612 standard, to estimate the abnormal issues on PCB products, write SOP and some ISO documents related to company’s standards 2. Make plan to train for newcomer and other departments about quality standards and ISO documents in company 3. Attend customer quality review meeting and hold weekly meeting with customers to review overall quality performance, and departments to feedback customer's request, quality performance etc for continuous improvement activity. 4. Other tasks: Establish and foster relationship with customer front line people and collect customer feedback/comments through Customer Satisfaction Survey. Help plant to eliminate gap or misunderstanding with customer and Audit & qualify sorting house suppliers 5. Besides, understand a variety of computer programs and other systems that are commonly used during an engineering project. Daily use some systems: Shop floor, MMS, CSM, TQM, SAP, TMM

- To enjoy the full regime of labor law - Having the opportunity to enhance their professional training - Do not stop learning and striving to improve the knowledge and skills to contribute to their own development company. - Favorite creativity and passion in their work. - Accumulated experience