Nguyễn Đình Điền

Summary of Skills  Excellent command of languages (Vietnamese & English).  Fluently using computer in Windows environments; Microsoft Office.  Fluently using computer on the Internet; network applications (Open Office, Webmail, Email…); web browsers (Internet Explorer, Firefox…).  Work hard, responsible, self-motivated and patient.  Detail and careful personality.  Good communication, interpersonal and presentation skills.  Good time management.  Ability to work independently or in team.  Ability to work under a deadline, high pressure or on far mission.  Strong business and customer attitude and aptitude.  “Can do” attitude.  Easily adapt to new environment.

Education and Qualification [ 2002 – 2007 ] University Of Natural Science University - 227 Nguyen Van Cu St., Dist. 5, Ho Chi Minh City - Major: Information Technology (IT) - Year of Graduation: 2007 - Diploma: Bachelor Degree [ 1998 - 2001 ] Nguyen Chi Thanh High School – Quang Dien Dist., Hue Province [ Language ] Vietnamese (Native - Excellent command of Vietnamese), English (C - English). Written and verbal communication skills in English. [ Certification] - Major: Cisco CCNA, three modules of CCNP (ISCW, Routing & Switching) - Year of Graduation: 2006 - Major: Microsoft, MCSA - Year of Graduation: 2006 - Major: COMPTIA Security A+ - Year of Graduation: 2006

[ 6/2007 – 6/2008 ] Renesas Chip Design Vietnam Co. Ltd. Address: Lot W.29-30-311, Tan Thuan Road, Tan Thuan Export Processing Zone, District 7, Ho Chi Minh City, Vietnam. Position: IT Officer (Full Time)  Main Duties: - Develope the software or modules that are required from H.O – Japan Office [ 6/2008 – 1/2010 ] Fujitsu Computer Products Of Vietnam, Inc. (FCV) Address: No.31, Street 3A, Bien Hoa Industrial Zone II, Dong Nai Provice, Vietnam.  Position: IT Support Officer (Full Time)  Main Duties: - Manage Active Directory (AD) in Windows, Mail Server – PostFix in RedHat Enterprise, Proxy – Squid in Centos v.5, File Server in Windows and RedHat Enterprise, Virus Servers – Symantec, Kaspersky, BitDefender, Trend Micro, Windows Update Server - WSUS - Receive the information of HR team and the confirmation of Line Manger to create/add/amend/remove user-id, Email, Security Groups, Distribution List ... on Active Directory (AD), Mail Server, … - Build/Rebuild PC (Laptops, Desktop) via Fujitsu’s Standard - Setup Network System - Troubleshoot the issues of users - Investigate the new errors and find out the methods to fix the issue of users quickly, i.e: issue of macros - Share folders/files for users/ groups on File Server (FS) - Monitor performance of System everyday [ 1/2010 – 10/2012 ] ANZ Bank, Ho Chi Minh Branch Address: Crescent Plaza, Ton Dat Tien St, Dist 7, HCM City, Vietnam.  Position: IT Support Officer (Full Time)  Main Duties: - Receive the information of HR team and the confirmation of Line Manger to create/add/amend/remove user-id, Email, Security Groups, Distribution List ... on Active Directory (AD), Mail Exchange Server, … - Build/Rebuild PC (Laptops, Desktop) via Bank’s Standard - Setup Network, Telephone (Digital, Analog) - Setup the phone to the Recording Systems - Troubleshoot the issues of users - Investigate the new errors and find out the methods to fix the issue of users quickly - Receive the ATM issue from end users through Call Center, fix them soonest - Share folders/files for users/ groups on File Server (NetApp Server) - Run daily task (start of day, end of day) to support for users’ applications - Support users at many (six) Branches – 400 users - Monitor the Backup Tape Systems daily and report if facing with the error [ 10/2012 – now ] Vietinbank Bank, Binh Duong Branch Address: 330 Binh Duong Highway – Thu Dau Mot City – Binh Duong Province.  Position: IT Lead (Full Time)  Main Duties: - Manage Network for H.O and six Branches - Manage Server Room : SAN, HP Server, Tape Drive,… - Manage ATM networks and services - Manage Camera analog, IP, networks system and monitor everyday - Support and troubleshoot the issue with Printer, Telephone, Photocopy, Fax,… - Support SmartPhone IOS, Android for Customer if needed - Support the Cisco Video Conference System SX20, Lync 2010,2013,… - Support Windows XP, Windows 7-10, Windows 2008 on end-user, Server Room Curriculum Vitae - Support end-user with Office Standard, Windows’s basic and advance - Develope some tools to export the data supporting for Leader, Manager - Improve the working environment - Try to find out the best way to save the time and cost