Nguyễn Hoàng Thanh Phương

Cử Nhân ngoại ngữ

March 2017 - Present VETERCO VIETNAM Export and Import Department Staff Main responsibilities: -Coordinate and manage logistic for import/export of goods from ports in HCMC -Guarantee goods liability entering in Vietnam -Prospect for new customers in Middle East countries, South Africa, China, Nepal... -Manage quotation, negotiation and customer service before and after contract signature. -Respond to customer feedback to improve service and products. Recognition and Gains: -60,000 - 100,000 USD contract signed -Translate official documents and drug labels from Vietnamese to English and French -Organize events and meetings -Interpret in English for chairman and partners during meetings -Participated to internal training course April 2016 - March 2017 MEKONG DELTA INN Tour guide -Organized and managed sight seeing tours for locals and foreigners, individuals and groups -Introduced local business and pointed of interests to customers -Communicated to customers about local history, traditions and culture -Provided constantly customer service to support and to give pertinent information to visitors. Achievements and skills gained: -Received lots of good feed back from foreign visitors -Participated in lots of training tour guide course of Vocational School - Improve English Communication Skill. January 2013 - May 2016 TINIWORLD ENTERTAINMENT CENTER (Part-time) General Staff -Responsible for goods inventory and follow-up -Responsible for sale activities and cashier on site -Worked closely with supervisor to solve problems quickly and calmly-Ensure children safety and entertainment -Available to answer parents's queries and feedback Achievements and skills gained: -Participated to training program "Delivering Service Smile" -"Excellent Staff" monthly Nov 2015 - February 2016 LOTUS TRAVEL Collaborator -Advertised products and activities on social media-Introduced products and answer customer's queries -Assisted tour organization for foreigners -Supported tour arrangements -Sold air ticket and tour -Attended "Sale skill course" in the company Achievements and skills gained: - Be assessed positively by the company’s boss: active, extremely adaptable... - Observe, learn and catch customers’ taste well. - Improve English Communication Skill. June 27th 2016 - July 10th 2016 SUMMER EXPERIENCE PROGRAM 2016 FOR VAs (Vietnam-Australia International School) Volunteer -Helped students (grade 8-10) to adapt living independently, team working and being responsible at work in a short time -Worked like a team leader in Team Building program "Mekong Amazing Race" -Participated in activities with students -Guided the trip in Can Tho city ACTIVITIES -Shared and gave gift to people living in the village community homes Achievements and skills gained: -Work well with a diverse group of people. -Honest, friendly, excellent communication skills. -Demonstrated accuracy, and attention to detail. -Work well in a team environment. -Committed to assisting others. March 2016 - Now TOGETHER ENGLISH CHARITABLE CLUB (TEC) Volunteer -Compose topic for weekly meeting -Support and help member to learn English -Prepare activities for meeting including games, music and discussion -Enthusiastic participant in "Spring Smile Charity" Achievements and skills gained: -Certificate for enthusiastic participant 2016-2017