NGUYEN THI DUNG

- Having a quite good time management skill in assigned tasks and finishing works with good quality. - Using software proficiently: Word, Excel, and PowerPoint. - Using English effectively in international working environments. -Thinking positively and making everything with positive, do everything with positive attitude. - Trying to do works in a professional and ethical manner. - Listening opinions of other members in my team, giving useful ideas to do tasks assigned and being high responsible and dedicated person.

Commercial University Major: Business Administration

* 2/2008 - 6/2008: Collaborator in Import - Export and Traning Trung Dai Phat Co., Ltd - Duty • Ability to negotiate, contact the foreign partners and look for supplier like Alibaba.com, google.com, etc. • Preparation of import and export documents as contract, Invoice, Packing list, written notice to the customer, delivery orders. • Import customs clearance of goods at the customs department • Contacting with the logistic company to ask about sea freight rates, air freight for Domestic shipping rate best - Achievements • Establish and manage sawdust charcoal fields at alibaba.com, with aim of finding potential customers * 7/2008 - 4/2009: Hung Cuong Limited Company - Duty • Customer service via phone, mail • Monthly goods management • Warehouse billing performance, transferring, sales • Daily sales report to business manager - Achievements • Successful implementation of regulations for sales staff • Recruited as an official staff after working for a month (on employment contract, the apprenticeship was 2 months) as a result of great efforts in sales. * 5/2009 - 2/2010: BBQ Corporation - Tasks assigned: • Managing a small team including 4 members: guide them to persuade customers into buying products and help resolve any customer complaints. - Skills gained: Communication; teamwork; problem-solving. * 10/2010 - 7/2015: DHL GLOBAL FORWARDING - Position: Operatation – Samsung team - Key responsibilities: + Co-operate with CS (Customer Service ) team to prepare all the exporting document including: Mawb, Hawb, Manifest.. + Checking the Commercial Invoice, Packing list + Co-operate with handling team to make the shipment delivery on time + Inform and prepare documents for the goods receipt in warehouse/ airport + Monitor the process of delivery + Check the Mawb from airlines + Update all data into system in accordance with the stipulated time. + Send pre alert to parties. + Solve the occur problem ( if any ) + Track and trace the schedule of shipment + Notice expense to the parties and to track the payment process until completed. + Make payment and receipt vouchers + Prepair daily, monthly report to Operation Manager + File all document daily/ monthly

• Short-term objective: Become a professional export staff • Long-term objective: After 3-5 years, I will try to become an expert import-export manager.