Giới thiệu bản thân
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Having more than 5 years of experience at positions such as customer services staff, team
leader, manager at VinSmart's customer care center - one of the top technology companies in
Vietnam; and a Bachelor of International Economics. I would like to have a chance to bring
my skills and experiences contributing to the success of the company, as well as develop my
career path at position customer services.
Giới thiệu bản thân
Having more than 5 years of experience at positions such as customer services staff, team
leader, manager at VinSmart's customer care center - one of the top technology companies in
Vietnam; and a Bachelor of International Economics. I would like to have a chance to bring
my skills and experiences contributing to the success of the company, as well as develop my
career path at position customer services.
Trình độ học vấn / chuyên môn
Mô tả về quá trình học vấn/chuyên môn của bạn
education
Trình độ học vấn / chuyên môn
Đại học An Giang
Kinh tế Quốc tế - Đại học
2011 → 2015
Kỹ năng
Mô tả những kỹ năng và kinh nghiệm của bạn
experience
Kỹ năng
| Làm việc nhóm | |
| Tin học văn phòng (đánh máy rất nhanh) | |
| Tiếng Anh giao tiếp khá |
Kinh nghiệm làm việc
Mô tả kinh nghiệm làm việc
experience
Kinh nghiệm làm việc
TEAM LEADER OF CUSTOMER SERVICES GROUP - Vincom
12/2017 → 11/2019 (1 năm 11 tháng)
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Responsible for managing and implementing BTL activities
(sampling, events, trade fairs, exhibitions ...)
Proposing new business ideas and services for partners.
Support partners to develop consumer stimulus strategies.
Prepare Action plan and Checklist for details of project event
execution
Monitoring and quality assurance of project implementation.
Directly coordinate the program
Responsible for budget control compared to the plan
Follow the work of related teams within the company to make
sure the items in the checklist of the event are completed fully
and on time.
Gather information from competitors' activities to plan
appropriate activities.
Looking for new partners through trade activities (trade fairs,
exhibitions, ...).
Maintain care of old partners
Accomplishments:
Excellent performance in assigned work, and rewarded for
outstanding staff.
MANAGER AT CUSTOMER CARE CENTER VINSMART - AN GIANG - VinSmart
12/2019 → Hiện tại
AN GIANG
Duties:
Manage and take responsibility for all activities, staff,
customers, and matters related to the center.
Quality assurance service to meet customer satisfaction.
Develop a strategy to develop the center's operations with the
Board of Directors.
Report weekly, monthly, and quarterly business operations to
the Board of Directors.
Collect and report feedback about products and services to
upper managers, in order to improve service quality and find
potential customers.
Gathering activities of competitors to formulate appropriate
business plans to submit to the Board of Directors
Looking for more new partners, while maintaining the care of
old partners.
Checking, assigning, giving suggestions, and motivating
employees.
Accomplishments:
Excellent performance in assigned work, and rewarded for
outstanding staff.
Zalo
ĐÁNH GIÁ PROFILE
Nội dung nhập vào không được vượt quá 5000 kí tự.