Nguyen Dang Khoa

- Capability of working independently as well as in group, high teamwork spirit. - Familiar with using computer in office such as Word, Excel, PowerPoint. - Hard – working, full attendance. - Patient & enthusiastic. - Always meet the deadlines. - Ready to learn from the jobs, from colleagues and superiors. - Willing to work anything as requirements. - Contribute the most to the company to be recognized as a valuable staff.

University of Technologies and Information Sciences (Gia Dinh University) - BA, Business administration

* 07/2015 - 02/2016: Zapo Sales Executive - Seeking for new customers. Achieve goal of each month - Provide a professional service for each customer - Solve upcoming problems and build a close relationship with each customer - Close follow up with potential and existing customers to maintain, grow and secure more business * 04/2014 - 07/2015: Vietnam Esports Customer Services Officer - Support customers via phone, email and forum so that they can access to company’s products - Get complaint from customers, help to solve their problems and give feedback to line manager - Coordinate with other departments to introduce promotion programs to customers, explain benefits from the programs - Conduct survey to get customer feedback about the company’s products and services - Follow customer services procedure and carry out other tasks as assigned - Provide product to customers as they need, introduce new products, programs to them * 01/2013 - 03/2014 : Dragon Management Co., Ltd Operations Assistant - Translate information and documents - Support for HR introduction slides - Draft basic Operations SOP - Do purchasing job - Make survey to find best sites for clinic - Look for new clinic sites in HCMC, Hanoi, Da Nang - Other admin task assigned by Manager + CocaCola, Vinamilk Promotion Staff - Introduce products to customers - Answer Customers’ queries - Main communication channels between company & customers - 1st step for Customers’ complaints - Train new staff about sales and customer service skills in job - Search and find source of back-up staff - Understand about company’s brand to bring products closer to customers - Set up booths and prepare for promotion events

I am sure that the information given above is correct. I am completely responsible for any incorrect information. I am happy if I am qualified for your requirements. I will try my best to become a good employee in your company.