Customer Service Manager (HCM, BPO, Salary Up To 45mil Gross)

Địa điểm: HCMC | Hạn nộp: 27/09/2025 | Mức lương: Thỏa thuận | Giờ làm việc: Giờ hành chính | Số lượng cần tuyển: 1

Nộp hồ sơ ứng tuyển

Customer Service Manager (HCM, BPO, Salary Up To 45mil Gross)

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Hạn nộp
27/09/2025

Mức lương
Thỏa thuận

Số lượng
1

Giờ làm việc
Giờ hành chính

Địa điểm
HCMC

Lĩnh vực
Điện tử/ Lắp ráp SX Linh kiện In ấn/ Bao bì

Ngành nghề
Công nhân/ LĐPT

Vị trí
Nhân viên

Mã QR giới thiệu

Mô tả công việc

Project Introduction

The project provides Microsoft worldwide customers with the most professional technical support services in the process of building, configuring and maintaining Windows servers. The project customers are all over the world, and most of them are multinational enterprises across countries. The Engineer in this position will work with Microsoft's top technical support engineers in all time zones around the world to provide technical support services to Microsoft customers by telephone, e-mail and remote assistance, to ensure customers' continuous recognition and satisfaction with Microsoft's products and services.

Every member of the project team is responsible for providing the best service and helping other members of the team grow rapidly. Build an effective platform so that every colleague can give full play to their best abilities, help others and build their own influence.

Responsibilities

• Response & Service Delivery

o Participate in Business Review meetings, present operation results, collect feedback and address concerns.

o Uses tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root causes, work out action plans and monitor execution. Serves as the first line of management escalation.

o Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.

o Analyzes the business impact and collaborates with different stakeholders to ensure the right resources are engaged proactively.

o Drive customer satisfaction when using Microsoft products and share customer success stories that have positive impact to customers’ business.

• Team Operation Management

o Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).

o Ensure team members follow Microsoft & iTechwx compliance and security policy.

o Identifies potential risks and implements optimized processes to mitigate the risks.

o Maintain positive relationships with all team members, drive positive team morale.

o Be professionalism as an iTechwx ambassador, build and protect Itechwx’s people and culture.

Quyền lợi được hưởng

Competitive salary depending on experience

90% contribution of the gross salary to social insurance from the company side

Full salary during the probationary period

12 days of annual leave, 8 days of sick leave

Annual Health Checkup

Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)

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Yêu cầu công việc

• Fluent in English. Understand Chinese will be preferred.

• Excellent communication skills.

• Strong presentation and public speaking skills.

• At least 3 years of management experience, including 1 year in a BPO/Call Center environment.

• Strong pressure resistance can respond quickly to customer and internal needs.

• Proven mastery of Customer Service skills.

• Demonstrated ability to adapt and manage change effectively.

• Flexible availability, including the willingness to work both day and night shifts.

Yêu cầu hồ sơ

Nộp hồ sơ online

Thông tin thêm

Công ty TNHH ITECHWX
Người liên hệ: Nhân sự
Điện thoại: 028 7109 6185
Xin lưu ý: Ghi rõ "Biết đến tin tuyển dụng tại Vieclamnhamay.vn" khi nộp hồ sơ cho chúng tôi. Xin cảm ơn!

Công ty Hàn Quốc tại Nam Định Việc làm Full-time tại Long An Việc làm cho Nam & Nữ ở Nam Định Việc làm Công nhân/ Nhân viên Hồ Chí Minh Việc làm công ty Trung Quốc Việc làm Công nhân/ Nhân viên Dệt may Tuyển Bảo trì ở công ty Hàn Quốc Việc làm Theo dõi đơn hàng Full-time Việc làm công ty Dệt may Hàn Quốc Tuyển NV Theo dõi đơn hàng ở cty Dệt may

GIỚI THIỆU NHÀ TUYỂN DỤNG

Ngày tạo gian: 17-06-2025

Quy mô:

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

THÔNG TIN LIÊN HỆ

Công ty TNHH ITECHWX

Địa chỉ: Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM

Senior Backend Developer (C#, .net - English Fluent - Up To 80M) NEW

CÔNG TY TNHH ITECHWX

HCMC Thỏa thuận 1 người

Hạn cuối: 27/09/2025