Customer Service Engineer For Fresher (Hanoi, Hochiminh)

Địa điểm: Hà Nội | Hạn nộp: 27/09/2025 | Mức lương: Thỏa thuận | Giờ làm việc: Giờ hành chính | Số lượng cần tuyển: 1

Nộp hồ sơ ứng tuyển

Customer Service Engineer For Fresher (Hanoi, Hochiminh)

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Hạn nộp
27/09/2025

Mức lương
Thỏa thuận

Số lượng
1

Giờ làm việc
Giờ hành chính

Địa điểm
Hà Nội

Lĩnh vực
Dược, Y tế, Mỹ phẩm SX Linh kiện In ấn/ Bao bì

Ngành nghề
Công nhân/ LĐPT

Vị trí
Nhân viên

Mã QR giới thiệu

Mô tả công việc

What is Azure Authentication?

Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem

Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices.

Key Authentication Methods:

Password-based Authentication – Traditional username & password login.

Multi-Factor Authentication (MFA) – Adds an extra layer of security.

Passwordless Authentication – Uses Windows Hello, FIDO2, or Microsoft Authenticator.

Certificate-based Authentication (CBA) – Uses digital certificates for authentication.

Single Sign-On (SSO) – Allows users to log in once and access multiple apps

Why It Matters?

Enhances enterprise security and prevents identity-based attacks.

Protects users against phishing, brute force attacks, and credential theft.

Integrates with key Microsoft services like Microsoft 365, Azure Virtual Desktop, SharePoint, Teams.

MAIN RESPONSIBILITIES:

• Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolve or escalate multiple and varied customer issues. Documents technical work and research.

• Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

• Provide feedback to improve products to more senior engineers or technical advisors.

• Identified potential defects and escalates to more senior engineers to resolve.

• Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Follow processes provided by the business.

• Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems

Quyền lợi được hưởng

Competitive salary depending on experience

90% contribution of the gross salary to social insurance from the company side

Full salary during the probationary period

12 days of annual leave, 8 days of sick leave

Annual Health Checkup

Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)

Nhập thông tin vào đây để công ty liên hệ lại bạn

Yêu cầu công việc

Must Have:

Open to Freshers & Non-Tech backgrounds – only requires fluency in English (Equivalent to IELTS Speaking 6.5 or higher).

Priority given to candidates with customer service experience or a strong customer-oriented mindset.

Willingness to work in shifts and work night shifts

5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

Nice To Have:

Having a background or working experience in IT/Technical/Engineering/Science/Automation is an advantage.

Yêu cầu hồ sơ

Nộp hồ sơ online

Thông tin thêm

Công ty TNHH ITECHWX
Người liên hệ: Nhân sự
Điện thoại: 028 7109 6185
Xin lưu ý: Ghi rõ "Biết đến tin tuyển dụng tại Vieclamnhamay.vn" khi nộp hồ sơ cho chúng tôi. Xin cảm ơn!

Việc làm Dệt may Nam Định Việc làm Kỹ thuật (điện/ nước…) Cơ khí, lắp ráp Việc làm SX Linh kiện Làm theo ca Việc làm Cơ khí, lắp ráp Tuyển Kỹ thuật (điện/ nước…) tại công ty Hàn Quốc Công ty Hàn Quốc tại Nam Định Việc làm Cơ khí, lắp ráp Full-time Việc làm Dệt may Việc làm Kỹ sư Tuyển Kinh doanh/ Chăm sóc - Quản lý khách hàng tại công ty Hàn Quốc

GIỚI THIỆU NHÀ TUYỂN DỤNG

Ngày tạo gian: 17-06-2025

Quy mô:

We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

THÔNG TIN LIÊN HỆ

Công ty TNHH ITECHWX

Địa chỉ: Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM

Senior Backend Developer (C#, .net - English Fluent - Up To 80M) NEW

CÔNG TY TNHH ITECHWX

HCMC Thỏa thuận 1 người

Hạn cuối: 27/09/2025