Hạn cuối: 27/09/2025
1500
400
37114
1
Senior Quality Assurance - QA HCM (Call Center/BPO - English Fluent - Offer Up To 24M)
Địa điểm: HCMC | Hạn nộp: 27/09/2025 | Mức lương: Thỏa thuận | Giờ làm việc: Giờ hành chính | Số lượng cần tuyển: 1
Nộp hồ sơ ứng tuyển
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Hạn nộp
27/09/2025
Mức lương
Thỏa thuận
Số lượng
1
Giờ làm việc
Giờ hành chính
Địa điểm
HCMC
Ngành nghề
Kinh doanh/ Chăm sóc - Quản lý khách hàng
Vị trí
Nhân viên
Mã QR giới thiệu
Mô tả công việc
Make recovery call for risky cases to minimize high-risk cases to drive CSAT.
Regularly review the backlog of agents to find out potential compliance issues/case handling issues/process issues, report to leadership team in a timely manner.
Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined.
Quality Analyses: Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Drivers, Attributes, etc.) Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies.
Provide training & coaching for delivery team when needed
Other tasks assigned by line manager.
Key measure:
Successful implementation of process improvements
A common quality language regarding processes and improvements used in the organization
Knowledge of key principles of quality management distributed in the organization
Proactive collaboration with management team
Ability to adapt to changes
Effective communication between departments
Quyền lợi được hưởng
Competitive salary depending on experience
Nhập thông tin vào đây để công ty liên hệ lại bạn
90% contribution of the gross salary to social insurance from the company side
Full salary during the probationary period
12 days of annual leave, 8 days of sick leave
Annual Health Checkup
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Yêu cầu công việc
Have at least 1 year of experience in QA in BPO, Contact center industry
Fluent in English
Experience in managing quality performance targets desired
Strong determination for KPI achievement
Having sound judgement, fair and sensible
Disciplined and highly motivated to motivate and encourage the team for improvement
Excellent oral, written, and interpersonal communication skills
Demonstrated problem-solving skills, strategic and analytical capabilities
Having experience/background in IT, Tech Support, high-tech projects is a big plus.
Working schedule: Rotating Dayshift (6AM-10PM)
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off)
Holiday shifts will be registered in advance
Any shift or schedulechanges will be notified by the manager
Yêu cầu hồ sơ
Nộp hồ sơ online
Thông tin thêm
Công ty TNHH ITECHWX
Người liên hệ: Nhân sự
Điện thoại: 028 7109 6185
Xin lưu ý: Ghi rõ "Biết đến tin tuyển dụng tại Vieclamnhamay.vn" khi nộp hồ sơ cho chúng tôi. Xin cảm ơn!
GIỚI THIỆU NHÀ TUYỂN DỤNG
Ngày tạo gian: 17-06-2025
Quy mô:
We are iTechwx, established in mid-2022, with a dedicated team of 500-1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
THÔNG TIN LIÊN HỆ
Công ty TNHH ITECHWX
Địa chỉ: Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM
Lượt xem: 616
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Hạn cuối: 27/09/2025
Zalo
BÌNH LUẬN - PHẢN HỒI
Nội dung nhập vào không được vượt quá 5000 kí tự.