Hạn cuối: 23/11/2025
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Inside Sales Executive / Customer Services Executive
Địa điểm: HCMC | Hạn nộp: 23/11/2025 | Mức lương: Thỏa thuận | Giờ làm việc: Giờ hành chính | Số lượng cần tuyển: 1
Nộp hồ sơ ứng tuyển
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Hạn nộp
23/11/2025
Mức lương
Thỏa thuận
Số lượng
1
Giờ làm việc
Giờ hành chính
Địa điểm
HCMC
Lĩnh vực
Cơ khí, lắp ráp
Ngành nghề
Kinh doanh/ Chăm sóc - Quản lý khách hàng
Vị trí
Nhân viên
Mã QR giới thiệu
Mô tả công việc
* Authority &Responsibility:
- Responsible for customer service within the Sales Department and ensuring the company or corporation delivers the highest level of customer service possible.
- The responsibility of this position is to maintain good relations with existing customers to ensure quality of service and revenue goals of the company achieved.
- Coordinates with other departments to ensure high level of sales, quality and customer satisfaction.
- Implements sales strategies in conjunction with sales personnel. Maintains customer service policies and procedures.
- Track and confirm customers’ demand to ensure time on-time delivery.
* Job Description:
- Work with the customers to handle their requirements.
- Coordinate with technical staff to propose ways to improve the product to the customer if required.
- Implements effective procedures and policies with management that are customer-focused.
- Regularly conducts scheduled meetings as necessary to discuss issues, present informational updates, introduce policies, conduct training, and address specific needs.
- Ensures telephones are answered on a timely basis and all customers are called back as requested.
- Ensures accurate entry of all orders.
- Get to the sampling requirements from customers and arrange delivery service timely.
- Identifies and tracks key customer metrics for efficiency and effectiveness (i.e. call volume, customer satisfaction responses, on-time delivery, etc.).
- Regularly updated information, new requirements from customers to support other departments to implement the procedures.
- Support other departments to contact with customer, technical support, and process group to examine a number of unclear information about programs related to orders.
- Coordinate with the departments involved in order processing to find the root cause and how to fix it when legitimate complaints from customers.
- Conduct an annual customer satisfaction survey with analysis report and follow-up action.
- Coordinates with Manufacturing Manager, Production Control, Engineering Manager and others as required on problem resolution or sales challenges.
- Seeks win-win solutions that benefit both the customer and the company.
- Communicates with customers independently or in coordination with the sales person.
- Supports the sales force in their mission of growing the business.
- Responsible for timely issuing, reporting, authorizations of invoicing.
- Establishes and monitors customer service performance standards.
- Develops and maintains order management plans for key customers.
- Manages return goods, and service programs.
- Develops processes to identify customer problems and resolve them expeditiously and efficiently.
- Responsible for effective response to customer requests.
- Responsible for monthly, weekly reports to higher level.
- Perform all other duties as assigned from time to time.
Quyền lợi được hưởng
13th month salary
Year end party
Moon cake for employees
Nhập thông tin vào đây để công ty liên hệ lại bạn
Yêu cầu công việc
* Requiered Skills, Working Experience Requirements:
- Experience – At least 3 years in sales and customer service, with proven success in a target-driven environment.
- Language Skills – Proficient in both English and Vietnamese.
- Attention to Detail – Meticulous and thorough in work to ensure order processes and customer support run smoothly.
- Excel: excellent
- Import & Export Knowledge – Familiarity with import-export procedures and regulations.
- Customer Service Excellence – Dedicated to supporting customers, handling requests and orders efficiently.
- Teamwork – Works effectively with colleagues and customers, fostering a positive work environment.
- Work Ethics – Responsible, self-motivated, and committed to delivering high-quality work on time.
- Problem-Solving – Identifies and resolves issues efficiently, analyzes information accurately, and proposes effective solutions.
* Required Qualifications:
- Bachelor's degree in a business administration or equivalent work experience.
Yêu cầu hồ sơ
- Sơ yếu lý lịch (có xác nhận của chính quyền địa phương 6 tháng gần nhất)
- Giấy khai sinh (photo công chứng)
- Sổ hộ khẩu (photo công chứng)
- Giấy khám sức khỏe (trung tâm y tế cấp huyện trở lên, 6 tháng gần nhất)
- CMTND (photo công chứng
Thông tin thêm
Công Ty TNHH Metkraft
Người liên hệ: Ms. Hân
Điện thoại: 37701688/0837700263
Chức vụ: nhân viên nhân sự
Xin lưu ý: Ghi rõ "Biết đến tin tuyển dụng tại Vieclamnhamay.vn" khi nộp hồ sơ cho chúng tôi. Xin cảm ơn!
GIỚI THIỆU NHÀ TUYỂN DỤNG
Ngày tạo gian: 20-08-2016
Quy mô: 100 - 499
METKRAFT is forged from two words – Metal and Kraft (German word for vitality, strength) – a perfect description for how it adds strength to metals. Its aim is to continuously discover innovative products and services for customers and foster a creative and energetic work environment for employees. With the intention of being the premier industrial blade and wear component manufacturer in Asia. METKRAFT leverages the strength and innovation of its parent company, Fisher Barton, to build strong relationships with industry leading customers. Its current specialization includes Paper for both upstream (wood pulp) and downstream (paper and packaging converting, Corrugated Board and box production, Wood processing for the furniture and building material manufacturing (e.g. MDF, Veneer, Plywood, OSB Board), Plastic production and recycling, and Recycling of most materials (plastics, rubber, wire, wood). As the most comprehensive industrial manufacturer, METKRAFT is poised to expand to other industries while continuing contract manufacturing for OEMs. With its global support, METKRAFT is able to manufacture its own branded products and engage in direct sales to end consumers. Offering a start-to-finish expertise and technology, METKRAFT is the one-stop solution for customized manufacturing. Its link to the subsidiaries of The Fisher Barton Group empowers METKRAFT to give customers what they require; wear resistant industrial components and assemblies, high quality industrial knives and blades, thermal spray technology, metal stamping, even research and product development in case they require specialized products. METKRAFT is the answer to Asia’s fragmented metallurgy industry, providing all the innovative metal solutions the customer will need under one roof. It is founded on the pillars of ongoing investment in innovation, cost-effective manufacturing, longer-lasting products and outstanding customer service.”
THÔNG TIN LIÊN HỆ
Công Ty TNHH Metkraft
Địa chỉ: Khu C - Lô S, Đường số 19, KCX Tân Thuận, Quận 7
Điện thoại: 37701688/0837700263
Website: www.metkraft.com
Lượt xem: 15620
Hạn cuối: 23/11/2025
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BÌNH LUẬN - PHẢN HỒI
Nội dung nhập vào không được vượt quá 5000 kí tự.